Intake Coordinator/Court Navigator

  • Hours: 30 hours/week (including some evenings and weekends)
    Salary: $24.00/hour

    Closing date: Open - until the position is filled.

    As an Intake Coordinator/Court Navigator at MLSC, your mission is to provide enhanced support and referral services to individuals facing legal challenges, particularly within the family court system and when reporting hate crimes. This pivotal role involves close collaboration with legal professionals and stakeholders across the justice system.

  • Client Intake & Case Management

    • Conduct client intakes to gather information, assess legal needs, and identify language and other barriers to accessing services

    • Explain MLSC services, mandates, and financial eligibility criteria clearly and accessibly.

    • Demonstrate cultural competency and sensitivity in all client interactions

    • Coordinate language interpretation for summary advice consultations when required.

    • Make timely referrals to specialized legal services and community-based supports when needs exceed the clinic’s resources or mandate

    • Supervise law student and volunteer placements; ensuring daily tasks are performed accurately and completed within the specified timeframe

    • Maintain meticulous records of client interactions, case updates, and service outcomes

    • Identify opportunities to improve intake processes and service delivery

    • Adapt to evolving responsibilities in support of MLSC’s mission and goals

    • Attend regular team meetings, check-ins, and collaborative planning as required

    Court Engagement & Community Support

    • Offer empathetic support to individuals facing challenges related to addiction, employment, housing instability, and mental health

    • Collaborate with duty counsel, defense counsel, victims services and other legal professionals to ensure appropriate representation and support

    • Assist clients with applications for Legal Aid services, where appropriate

    • Performs other related duties as required

    • Post-secondary degree or diploma in Law, Communications, Education, Criminology, Sociology, or related disciplines.

    • Minimum 3 years of relevant experience.

    • Proficiency in MS PowerPoint, Outlook, and Excel.

    • Strong understanding of confidentiality, privacy legislation, and professional boundaries.

    • Knowledge of the Canadian judicial system and community resources.

    • Demonstrated collaborative, analytical, problem-solving, and oral communication skills.

    • Ability to work independently and collaboratively in a multidisciplinary team.

    • Availability for occasional evening and weekend work.

    • Deep understanding of access to justice challenges facing diverse communities such as Ontario’s Muslim community, including systemic racism, Islamophobia, and anti-Black racism.

    • Strong interpersonal skills and familiarity with video conferencing and online tools (e.g., Google Workspace).

    • MLSC is committed to fostering more accessible and inclusive spaces for members of the community. Proficiency in the Arabic language is considered a valuable asset.

  • Please submit a single combined PDF or MS Word file containing your cover letter and resume to careers@muslimlegalcentre.ca. Address your application to the Executive Director, MLSC, and include “Intake Coordinator/Court Navigator” and your name in the subject line.

    Deadline: Open - until the position is filled.